Monday, April 25, 2011

Hospitality: Use it, but don't abuse it

When strolling around the strip in Las Vegas, I could not help but notice two types of people. Those who are afraid to ask questions, and those who aren't. This is obviously something that this writer has easily picked up on when vacationing in Sin City.

Keep in mind that whether you like to ask for help or not, resort employees in Las Vegas will more than likely bend over backwards to help guests with inquiries or requests. Why, you ask? They enjoy your business. They figure if they serve you the best experience of your life, you will keep coming back for more. It's true. I have never once had what I would call a "bad experience" in Las Vegas. Everyone I've had the pleasure of meeting has gone out of their way to ensure that my vacation is one of the best ever. Hence, one of the reasons why I love going back so often and with different people. This is a continuous cycle. Try it. I guarantee that Las Vegas employees will more often than not go above and beyond your expectations.

Even though being served on hand and foot may be great. Keep in mind that these places need to generate revenue as well. Don't always expect a comp here and a comp there. In fact, the last thing anyone would want to do is have everything comped all the time. Why? Think about it. You have a friend who constantly wants free stuff from you, but what do they do in return? If they bring you more clients, then sure, "hook them up," as I like to say. On the other hand, if it's just themselves, why continue doing it?

I'm not saying don't work for all the comps you can acquire, but do just that. Work, network, etcetera. Trust me, nobody likes to "work" while on vacation, but these are the perks that will keep you coming back again and again. Try it. You may surprise yourself.

Be Smart. Play Hard. Have Fun!

7s

1 comment:

  1. My son was in a show on the Strip for years, and I had the chance to meet many of the people who work in the Fremont Street and Las Vegas Blvd. hotels, casinos, restaurants and shops. I never had one treat me badly, whether I was playing the slot machine or simply asking for directions. Twice in 15 years I had minor medical emergencies -- once a client slammed a taxi door on my hand, breaking two fingers, and once a hidden bit of tomato in a dish I didn't expect to have my worst allergen in it had me gasping for air. Both times, casino workers I know made modest salaries went above and beyond the call of duty to make sure that I was not only cared for, but cared about. These days, with the economy as bad as it's been, the workers who stayed (or were kept) on in Las Vegas are the best of the best. You won't go wrong with these guys!

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About Me

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Although a very passionate entrepreneur in the fields of marketing and music, I also hold a daily full-time job as an analyst. I've had the opportunity to travel to Las Vegas several times since turning 18. Sure, I've been there often, and there are no signs of stopping. Remember, what happens in Vegas stays in Vegas.